Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share your own experience with an online casino? We'd like to hear from you. This page explains how to get in touch with Aussie Online Casinos and what kind of enquiries we can help with.
How to reach us
The best way to contact the Aussie Online Casinos team is by email at [email protected]. We read every message and try to respond within a couple of business days, though this can take a little longer during busy periods.
What we can help with
- Questions about how we researched and rated any casino featured on the site, including licensing details, bonus terms or payment methods
- Corrections — if an offer, bonus figure or feature listed for a casino such as VegasNow, Wincrown or Casea has changed, let us know so we can look into it
- General feedback on our reviews, comparisons or how we present information for Australian players
- Suggestions for topics or casino features you'd like us to cover in future
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't access your casino account, process a deposit or withdrawal, resolve a dispute over a bonus, or verify your identity documents. For any of that, the casino's own customer support team — usually reachable through live chat or email listed on their site — is the right place to start.
If you're concerned about your gambling habits or want information on setting limits, self-exclusion or where to find support services in Australia, our Responsible Gambling page is a good starting point.
Sharing your casino experience
Because all the operators we cover are offshore casinos accepting Australian players, real player feedback matters to how we assess them. If you've played pokies, tried a live dealer table, made a deposit or requested a withdrawal at a site we've reviewed — such as Kinbet, Tower Casino or CoinPoker — your experience helps us keep our write-ups accurate and current. Include the casino name, roughly when it happened, and what you experienced, and we'll factor it into our next review update.
Before you write in
A few quick checks can save time on both sides:
- If your question is about a specific bonus offer, check the terms listed beside that offer on our reviews first — wagering requirements, expiry dates and maximum cashout limits are usually noted there
- If you're after background on how we rank and compare casinos, our About Us page explains our approach
- For anything relating to our site terms, our Terms and Conditions page covers how the site operates and what our content does and doesn't promise
A note on our content
Aussie Online Casinos is a comparison and review site. We don't accept requests to alter rankings or remove factual, balanced criticism of any operator. Where we mention commercial relationships with casinos we cover, this doesn't influence how they're ranked — our ratings are based on the same evaluation criteria across the board, including licensing, game range, payment options and player protections.